Last updated on: 01st January 2022

Effective from: 01st January 2022

1. Introduction

This is applicable if you are using our services:

• Subscribed to Gallery ERP Cloud account
• 14-day trial account
• Requested for a demo
• Contact us for enquiry via e-mail

We here at Soft Gallery (Pvt) Ltd, value your privacy and take serious measures in protecting your personal information and have hence updated our privacy policy to make it GDPR compliant.

This privacy policy provides you with details of how we collect and process your personal data through your use of our site https://galleryerp.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Soft Gallery (Pvt) Ltd is the data controller and processor, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.galleryerp.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. galleryerp.com is a property of Soft Gallery Private Limited (PV 00228229), a company duly incorporated in Sri Lanka and having its registered office at No.08D, St. Xavier Road, Ja-Ela, Sri Lanka.

2. Information we collect

2.1 Contact information

We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

2.2 Payment and billing information

We might collect your billing name, billing address and payment method when you make a purchase on our website. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by online payment management intermediary Paypal.

2.3 Information you post

We collect information you post in a public space on our website or on a third-party social media site belonging to galleryerp.com.

2.4 Demographic information

We may collect demographic information about you, your business and business needs, events you like, events you intend to participate in, conference tickets you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

2.5 Other information

If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

3. We collect information in different ways

3.1 We collect information directly from you

We collect information directly from you when you make a purchase on galleryerp.com, register for an event or subscribe to free trial period. We also collect information if you post a comment on our websites or ask us a question through phone or email.

3.2 We collect information from you passively

We may use other tracking tools like Google, web analytics, LinkedIn, browser cookies or other external websites for collecting information about your usage of our website.

3.3 We get information about you from third parties

For example, if you use an integrated social media feature on our website. The third-party social media site will give us certain information about you. This could include your name and email address.

4. Use of your personal information

4.1 We use information to contact you

We might use the information you provide to contact you for confirmation of a purchase on our website, registration for free trial or for other promotional purposes including sending newsletters.

4.2 We use information to respond to your requests or questions

We might use your information to confirm your purchase of service, free trial, registration for an event or contest.

4.3 We use information to improve our products and services

We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

4.4 We use information to look at site trends and customer interests

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

4.5 We use information for security purposes

We may use information to protect our company, our customers, or our websites.

4.6 We use information for marketing purposes

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy our services we enroll you in our newsletter automatically. We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase. We use information as otherwise permitted by law.

5. Sharing of information with third-parties

5.1 We will share information with third parties who perform services on our behalf

We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of Sri Lanka.

5.2 We may share information with our business partners

This includes a third party who may help us with implementation of the services subscribed by you and only in case we need to use their expertise on your account. Our partners use the information we give them as described in their privacy policies.

5.3 We will share information with the event organizers

We share your information with event organizers and other parties responsible for organizing events, demo sessions for you. The event organizers and other parties may use the information we give them as described in their privacy policies. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

6. Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

7. What information about me is stored

We only store the information necessary for billing and contact purposes. This will include the following:

– Your Name (of course)- Your Email ID

These are the common information stored with us when you use an Soft Gallery cloud account. The following information is also stored:

– Phone number of the primary contact person (if shared by the user)- Billing Address (of the company/primary user)

We also store all the data that is requested from you when you signup or request a demo.

8. Who can access my account

We also have an access to your account for administrative purposes. This includes access for support and update purposes.

If anyone in our team has to access your data for support, then you will get an email mentioning that one of our engineers have accessed your data along with a reason. Your passwords are not accessible to our engineers and are generated via a program. If they need to access the account, they must go via this route. All our employees have signed a Non-Disclosure of Data agreement with us and they are fully aware of the consequences and risks involved with access of customer data.

9. Incorrect/Incomplete Information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at hello@softgallery.io. We will promptly correct any information found to be incorrect.

18. Contact Details

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below. If you have any questions about this Policy or other privacy concerns, please do connect with us.

Our full details are:

Full name of legal entity: Soft Gallery Private Limited

Email address: hello@softgallery.io

Postal address:
No.08D, St. Xavier Road, Ja-Ela, Sri Lanka.

Telephone number: +94758444555

10. Taking care of your Password (Password security)

Galleryerp.com firmly believes in protecting the personal information of the customer. galleryerp.com or any of its staff or official will never ask for any password or related information from its customers and the customers are also advised, in order to protect access to their accounts and to other channels, do not disclose the passwords to anyone. Generally, when you subscribe to free trial or make a purchase at galleryerp.com, you are required to generate your own password. It is recommended that the customers necessarily choose their own passwords carefully such that no unauthorized access is made by a third party. You are also advised not to keep any written or other record of the password/s so that no third party could access the same. You should not disclose the password to anyone. In order that the passwords become complex and difficult for others to guess the you should carefully choose the alpha numeric passwords with combination of upper case alphabets and numbers and special characters (like @, %, &, ! etc.) The password is a private information and must be kept confidential by the owner of the username related to the password. If a password is known by someone other than the owner, that username and password could be misused to access resources and information and possibly with criminal intent—and without notice since they would appear as the registered owner. We will bear no responsibility for loss caused to you in relation to password theft or unauthorized access due to weak passwords etc.

11. Updates to this policy

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

12. Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of Sri Lanka.

13. Have more questions

Drop an email to hello@softgallery.io.