Software Development Company | Soft Gallery

Soft Gallery Inc


Support & Implementation Engineers

We are looking to recruit an Application Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.


  • Implement and install solutions on the customer’s test and production environments.
  • Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
  • Act positively and respond promptly to the customer’s requests/tickets.
  • Prepare, review and ensure accuracy of technical documentation.
  • Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
  • Perform any other job-related duties incidental to the work.


  • Up to 2 years’ experience in a familiar field.
  • Knowledge in MS-SQL Database Engines.
  • Knowledge in MS-SQL Reports.
  • Excellent team player.
  • Excellent customer service skills.

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